Privacy Policy

Island Service Solutions LLC

Last Updated: December 25, 2025

Island Service Solutions LLC (“Island Service Solutions,” “ISS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, interact with us, or when we provide services to our clients.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Name
Business name
Email address
Phone number
Information submitted through contact forms or service inquiries
Communications with us (email, SMS, phone calls)

B. Client Customer Data (Processed on Behalf of Clients)

When providing services to our clients, we may process customer data belonging to our clients, such as:

Customer names
Phone numbers
Email addresses
Call records or message logs

This data is processed on behalf of our clients and remains the property of the client, as described in our contractual agreements.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and interactions
Cookies or similar tracking technologies

2. How We Use Information

We use information to:

Respond to inquiries and requests
Provide and manage our services
Operate CRM, automation, and communications tools
Send service-related messages, including SMS and email
Improve our website and services
Comply with legal and regulatory requirements

We do not sell personal information.

3. SMS & Communications

Consent

If you provide your phone number, you consent to receive service-related SMS or phone communications from Island Service Solutions or on behalf of our clients.

Message frequency varies based on interaction. Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us directly.

4. Call Recording & Monitoring

Some phone calls may be recorded or transcribed for quality assurance, training, or operational purposes. Recording practices vary based on service configuration and applicable law.

5. How We Share Information

We may share information with:

Service providers and vendors who help us operate our business
Communications and CRM platforms
Analytics providers
Legal or regulatory authorities when required

We only share information as necessary to provide services or comply with the law.

6. Third-Party Platforms

We use third-party platforms to deliver our services, which may include:

GoHighLevel (CRM and automation)
Twilio (SMS and voice communications)
Stripe (payments)
Google and Meta platforms (analytics and integrations)

These providers process information according to their own privacy policies and security practices.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information only for as long as necessary to:

Provide services
Meet legal or regulatory obligations
Resolve disputes
Enforce agreements

Client customer data processed on behalf of clients is retained according to contractual terms.

9. Your Rights & Choices

Depending on your location, you may have rights to:

Request access to your personal information
Request correction or deletion
Opt out of communications

Requests can be submitted using the contact information below.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Island Service Solutions LLC
Email: info@islandservicesolutions.com
Website: https://islandservicesolutions.com